常见问题

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这里收集了我们从客户那里收到的最常见的问题,以及他们关于我们的摄像机和服务的相应答案。

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常见问题

常规

常规

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产品

产品

1. No Image from USB

A, Please confirm if the power supply is connected well and reboot configuration is normal, and whether the power indicator light is on;

B, If it is powered by USB, please make sure the power supply is stable (desktop is recommended to use the USB port behind the cabinet) ;

C, Please make sure the USB device (camera device) is in the Device Manager.

D, If an extension cable is added, please ensure the compatibility of the extension cable (first remove the extension cable, then use the factory standard USB cable for verification) ;

E, Please ensure that only one software is using with the camera;

F, Please do not switch the video resolution while using the USB device manually;

G, Some anti-virus software may prevent the master computer from accessing the camera, please open the option of allowing the program to call the camera in the anti-virus software;

H, Please check whether the bottom dip switch is in normal working mode;

I, Check whether the wire is damaged and the USB connection port is plugged steadily;

J, Replace the USB port of the PC or PC to retest.

2. HDMI/SDI output without images

A, Please confirm if the power supply is connected well and reboot configuration is normal, and whether the power indicator light is on;

B, Please check whether the wire is damaged, or the wire connection port is plugged steadily;

C, Please check whether the bottom dip switch is in normal working mode;

D, Ensure the resolution of the camera output is supported in the display or monitor (most HDMI/SDI monitors do not support 720P30 or less resolution, you can press the remote control to switch the video format) ;

E, If the extension line is used, please ensure the compatibility;

F, For some models of multi-interface devices, if USB is also used, the image resolution will be reset by the USB end, may lead to HDMI/SDI no image ouput, please note the interface output logic.

3. The image is unstable

A, check whether the wire is damaged or whether the wire connection is inserted steadily;

B, If the extension line is used, please ensure the compatibility.

4. The image color is not normal

A, check whether the wire is damaged or the wire connection is inserted steadily;

B, If the extension line is used, please ensure the compatibility;;

C, Enter into the menu, reset all the image parameters or through the serial port, network control methods to reset the image parameters.

5. The remote doesn’t work

A, Please check if the remote control battery is insufficient;

B, Please check when the signal is sent by the remote control, if the remote control indicator light whether red light;

C, Please check whether the infrared signal of the camera is interfered with other equipment (If the light of the front panel of the camera automatically flashes when the remote control is not used, the flashing indicates that there is other infrared signal interference, please check the source of the infrared interference, or use the cardboard at the bottom of the camera for infrared isolation);

D, Please check the address of the remote control and the camera address is matched;   

E, When the camera is in menu mode, the remote controller cannot control the camera;

F, check whether the bottom dial switch is in normal working mode.

6. Serial port cannot be controlled

A, Please check if the cable is from the factory, if it is the self-made cable, please ensure the correctness of the line sequence;

B, Please make sure that the device protocol, baud rate, address, and device are consistent (shown on the menu);

C, Please check whether the bottom dial switch is in normal working mode;

D, Please make sure the wire is stable and reliable.

7. Keyboard can not control

A, Please make sure the keyboard protocol matches the camera protocol (Visca, Visca over IP, onvif, NDI, etc.);

B, Please make sure the protocol parameters match the camera protocol parameters (baud rate, device address, IP address, DNS, etc.);

C, If it is network control, make sure the IP address of the keyboard and the IP address of the camera are in the same network segment;

D, If it is network control, make sure the keyboard port is the same as the camera port.

8. The web page cannot be logged in

A, Please check whether the network connection is good (network port yellow light flashing indicates that the network connection is normal)  

B, Please check that the computer and camera are in the same network segment (if not, add the camera segment or change the camera’s IP segment through the menu)   

C, Please make sure the user name and password of the camera are correct;

D, Please check whether the remote control the camera PTZ, to make sure whether the camera hardware is good or bad.

9. Can't find IP address, even with "Search Tool"

A, Turn off the firewall, then use “Search Tool” to search again;

B, Use the same switch and add on the same network section as the camera in your computer. Or change the camera into DHCP then restart to assign IP address automatically;

C, Power failure when the camera is upgraded will cause the camera cannot search for the IP address and no picture.

10. Camera is not detected via USB

A, Please check whether the cable is good.

B, Please whether the computer USB interface is good.

C, Please check whether the camera USB interface is good.

D, Please switch another camera to see whether it can be detected.

11. No image but blue screen output.

A, Please check ifthe monitor or display can support the video format;

B, Restart the camera. If the camera doesn’t finish the configurationafter power-on and shows a blue screen, the dial switch is set wrongly.

C, Please confirm if the PTZ can be controlled.

D, If the WebUI image can display, please contact with us for upgrading ARM or FPGA firmware;if the WEB UI also shows a blue screen, there might be problems with the ISP program.

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